Frequently Asked Questions (LIS)

Frequently Asked Questions (LIS)

Posted on: July 14, 2026

An issue of multiple LRN happens when the school or other schools created another LRN for a single learner who already had an existing LRN with different data sets. The data of these two or more LRNs pertaining to a single learner must be merged into one.

Resolution Action: To resolve this, the school should fill out RF01 (Request Form 01 – Template for Reporting Multiple LRN). A birth certificate and Form 137/138 are also required if there are discrepancies in data (e.g., birthdate, name, previous school enrollment).

The school should send the RF01 to their respective Division or Region. Only the Divisions or Regions are authorized to screen and forward these to the Central Office.

Policy Reference: DepEd Order No. 14, s. 2016 (Guidelines on the Education Management Information System) & standard LIS Data Correction Protocols.

The oldest created LRN will prevail. The LIS system automatically detects which LRN was created first.

Policy Reference: DepEd LIS System Architecture & DepEd Order No. 3, s. 2018 (Basic Education Enrollment Policy – Section V on LRN Generation).

No, the private school should not decline the electronic transfer request.

The private school should still confirm the transfer-out request in the LIS from the receiving school and check the “With Unsettled Account” box. This allows the private school to track the learner and withhold physical/official hardcopy records (SF10) without blocking the learner’s online system transition and enrollment.

Policy Reference: DepEd Order No. 54, s. 2016 (Guidelines on the Request and Transfer of Learner’s School Records) & DepEd Order No. 3, s. 2018.

It is strictly the school’s responsibility to resolve, update, or escalate any LIS issues concerning a learner. Learners and parents should not be burdened with system navigation.

Policy Reference: DepEd Order No. 3, s. 2018 (Ensuring all system-related adjustments are handled exclusively by System Admins/Registrars/School Heads).

This is to ensure the absolute accuracy of the learner’s Enrollment History, which is critical for transfer tracks (transfer in and out) and funding tracking.

Definition: “First date of attendance” refers strictly to the actual day the learner physically/virtually reported to school for classes, not their date of online registration or reservation.
Policy Reference: DepEd Order No. 3, s. 2018 & annual Learner Information System (LIS) End of School Year (EOSY) Guidelines.